Order Went Wrong?
Get Your Refund.
Defective product, refund denied, fake item, or non-delivery? We apply Consumer Protection Act 2019 to make sure you get the compensation you deserve.
Resolving disputes across all major platforms
Coverage
What we handle.
From defective products to outright fraud, we ensure platforms compensate you.
Defective Product
Received a broken or fake item? Claim full refund + compensation.
Refund Denied
Return accepted but money not credited? We make them pay.
Non-Delivery
Ordered and paid but item never arrived? Claim full refund.
Unauthorized Charge
Charged extra or without consent? Get every rupee back.
How we secure your refund.
We turn your order dispute into a legally binding claim in three simple steps.
Describe Your Issue
Tell us what went wrong — product, order ID, platform, and the dispute nature.
Our AI gathers the exact details needed: purchase date, platform, item value, and the specific violation. No legal knowledge required.
AI Analysis
Our AI checks applicable consumer laws and platform policies for your case.
We analyse your claim against Consumer Protection Act 2019, platform return policies, and CCPA guidelines. We identify every violation and your exact compensation entitlement.
Legal Notice
Download a formal legal notice citing the exact Consumer Protection Act sections.
You get a professionally drafted notice citing the exact CPA 2019 sections. Platforms settle within days when they see a proper legal demand backed by consumer law.
Legal Framework
Consumer Protection Laws.
India has strong consumer laws specifically designed to protect online shoppers.
CPA 2019
The Consumer Protection Act 2019 covers e-commerce transactions and provides strong remedies for unfair trade practices, defective goods, and deficiency of service.
E-Commerce Rules
E-Commerce (Amendment) Rules 2021 mandate platforms to process refunds within 14 days and maintain a grievance redressal mechanism.
CCPA Guidelines
The Central Consumer Protection Authority issues guidelines that hold platforms accountable for misleading advertisements and unfair trade practices.
National Consumer Helpline
Official government consumer support. File complaints at consumerhelpline.gov.in
Consumer Success Stories
Real people who got their refunds from major platforms.
"Amazon refused my refund claiming physical damage. Lawxy helped me cite CPA 2019 Sec. 47. Got full refund + ₹5,000 compensation in 12 days."
"Flipkart delivered a fake product. They kept closing my ticket. One legal notice citing unfair trade practices and they settled immediately."
"Myntra denied my return saying tags were removed. Lawxy's notice cited their own return policy violations. Full refund + ₹2,000 in 8 days."
FAQ
Common Questions.
What is the refund timeline?
Can I claim compensation beyond the product cost?
What if the platform keeps rejecting my request?
Does this work for products bought on app?
Ready to claim
your refund?
Join thousands of consumers who have successfully recovered their money from platforms using Lawxy. It takes less than 2 minutes to find out what you're owed.